01 Introduction & Scope
LVL 3 (lvl3.bet) takes the privacy of all its members' personal information with the utmost seriousness. This Privacy Policy ("Policy") details what information is collected while you use the LVL 3 platform, how that information is used, and the steps we take to protect your privacy.
This policy applies to LVL 3's website, mobile app, and all associated services. By registering, logging in, or using any of our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before you start using the platform.
LVL 3 believes every member has the right to control their own data. We never collect information secretly or sell it to third parties without your knowledge. This privacy policy is written in full transparency so you can understand it with ease.
In short: Your data is used solely to provide you with the best experience, ensure platform security, and meet legal obligations. It is not used for any other purpose.
02 What Data We Collect
Different types of data are collected at various stages of using the lvl 3 platform. Below is a detailed breakdown of what information is collected and when:
| Data Type | When Collected | Purpose |
|---|---|---|
| Name, Date of Birth, Gender | At Registration | Identity Verification & KYC |
| Mobile Number & Email | At Registration | Account Communication & Security |
| National ID / Passport | During KYC Verification | Age & Identity Verification |
| Payment Information (Mobile Banking Number) | At Deposit / Withdrawal | Financial Transaction Processing |
| IP Address & Device Information | Automatically on Every Login | Security & Fraud Prevention |
| Betting History & Game Logs | Automatic on every bet & game | Dispute Resolution & Analytics |
| Cookies & Browser Data | During Site Visits | User Experience Improvement |
LVL 3 only collects information that is strictly necessary. We never ask for unnecessary or excessive personal details. LVL 3 will never collect or request your password, payment PIN, or full bank card details.
Important: If anyone claiming to represent lvl 3 asks for your password or PIN, it is a scam. Please contact our support team immediately.
03 How We Use the Information We Collect
Lvl 3 uses your data for clearly defined purposes only. Transparency is at the core of our policy, so every reason for data use is outlined below:
- Account Management: Your information is used for registration, login, password recovery, and updating account settings.
- Payment Processing: Payment information is used to process deposits and withdrawals.
- KYC & Age Verification: To confirm you are 18+ and verify your identity in accordance with platform rules.
- Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
- Customer Support: Transaction and game logs are used to resolve issues and settle disputes.
- Relevant Offers & Promotions: Your preferences and gaming habits are analyzed to send you relevant bonus offers. To opt out, contact support.
- Legal Obligations: To comply with applicable laws and regulations and report to the relevant authorities.
- Platform Improvement: Anonymous data is used for statistical analysis to improve the user experience.
If your data is ever used for a purpose beyond those listed above, your consent will be obtained in advance. No data will be used for any new purpose without your explicit consent.
05 How We Protect Your Data
Lvl 3 follows industry-leading technology and practices to protect your personal and financial data. See our security layers below:
- 256-bit SSL Encryption: All data transmitted between you and our servers is encrypted — no third party can intercept it in transit.
- Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
- Secure Data Centers: Our servers are hosted in data centers secured by both physical and cybersecurity measures.
- Regular Security Audits: Regular penetration testing and security assessments are conducted by independent third-party experts.
- Access Control: Only authorized lvl 3 staff can access specific data — and all access is fully logged.
- Automated Suspicious Activity Alerts: You will be notified immediately of any unusual login attempts or transactions.
If you notice any security issue or suspicious activity, contact us immediately at support@lvl3.bet. Action will be taken promptly.
06 How Long Your Data Is Retained
Lvl 3 does not retain your data longer than necessary. However, certain data must be kept for a defined period due to legal obligations and platform security:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Laws & Audits |
| KYC Documents | 5 years after account closure | Regulatory Authority Instructions |
| Betting & Game Logs | 3 Years | Dispute Resolution |
| Cookies & Browser Data | 30 days to 1 year | User Experience |
| Support Conversations | 2 Years | Service Improvement |
Once the retention period expires, your data is permanently deleted or anonymised in a way that makes identification no longer possible.
07 Your Privacy Rights
LVL 3 believes every member should have full control over their own data. We uphold the following rights:
Right to Access Data
You can request to see what information we hold about you.
Right to Rectification
You can contact support to request corrections to any inaccurate or outdated information.
Right to Erasure
You may request that your data be deleted, provided there is no legal obligation requiring us to retain it.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can download a copy of your own data at any time.
Right to Opt Out of Marketing
You can opt out of promotional emails or SMS at any time.
To exercise any of the rights listed above, email us at support@lvl3.bet or reach out via live chat. We aim to respond within 30 days.
08 Cookie Policy
LVL 3 uses cookies — a standard web technology that stores small files in your browser to personalise and improve your experience.
- Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and core platform functionality. Disabling them will prevent the site from working properly.
- Functional Cookies: Used to remember your language preference, display settings, and other personal preferences.
- Analytics Cookies: Anonymous statistics are collected to understand which pages are used most and where issues may arise.
- Marketing Cookies: To show you relevant offers based on your interests. You can disable these cookies at any time.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the LVL 3 platform.
Manage Cookies: You can manage cookies in Chrome via Settings → Privacy → Cookies; in Firefox via Options → Privacy; and in Safari via Preferences → Privacy.
09 Protection of Minors' Data
Lvl 3 is an 18+ platform. No one under the age of 18 is permitted to register or use the platform. If a minor registers by mistake, their data will be deleted immediately and the account will be closed.
LVL 3 verifies age at registration and conducts KYC document checks where required. If a parent or guardian suspects that a minor is using the platform, please contact support@lvl3.bet immediately.
Keeping minors away from gaming is also a parental responsibility. Use parental controls on your devices and keep your account password secure.
10 Third-Party Links & Services
The lvl 3 platform may integrate certain third-party services — such as payment gateways or game software. These third parties have their own privacy policies, which lvl 3 has no control over.
- We recommend reading the privacy policy of any third-party service before accessing it.
- LVL 3 only shares the minimum necessary data with third parties and ensures their compliance with data protection standards through contractual agreements.
- In the event of any third-party data breach, lvl 3 will notify affected members immediately.
- Payment providers keep your financial information secure in accordance with their own PCI DSS standards.
11 Changes to the Privacy Policy
Lvl 3 may update this Privacy Policy from time to time. For significant changes, we will notify you in advance.
- For significant changes, you will be notified 30 days in advance via email or platform notification.
- For minor changes, only the "Last Updated" date at the top of the page will be revised.
- Continued use of the platform after a new policy takes effect will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you will have the opportunity to withdraw your balance before your account is closed.
The latest version of our Privacy Policy will always be available on this page. We recommend checking it regularly.
12 Contact & Complaints
If you have any questions about this Privacy Policy or wish to make a request regarding your data, contact us directly. LVL 3's dedicated privacy team is always ready to assist.
- Email: support@lvl3.bet
- Live Chat: Log in to the platform and chat with us directly — available 24/7, 7 days a week.
- For General Enquiries FAQ Page View.
Complaints Process: For any data protection concerns, please reach out to our support team first. We aim to respond within 7 business days. If the matter is not resolved to your satisfaction, you have the right to escalate your complaint to the relevant authority.