01 Introduction & Applicability
Welcome to LVL 3 (lvl3.bet). These Terms & Conditions ("Terms") apply to all use of LVL 3 and its services. By accessing our website, opening an account, or playing any game, you are deemed to have read and fully accepted these Terms.
These Terms apply to all Bangladeshi citizens and members accessing LVL 3 from Bangladesh. You must be at least 18 years old to use this platform. LVL 3 reserves the right to update these Terms at any time — you will be notified of any changes via email or through the platform.
Important: Failure to comply with LVL 3's Terms & Conditions may result in account suspension or permanent closure, and your balance may be forfeited. Make sure you're familiar with the terms from the start.
02 Account Registration & Verification
To open an account on LVL 3, you must provide accurate and complete information. Only one account is allowed per mobile number or email address. If a single person holds multiple accounts, all of them will be closed and the balances forfeited.
You must provide your real name, date of birth, and phone number when registering. Incorrect details may cause issues when withdrawing later. LVL 3 may request a copy of your National ID or passport for identity verification at any time.
- Registration is strictly prohibited for anyone under 18 years of age.
- A maximum of one account is permitted per person.
- The name used during registration must match the name on your ID document.
- Never share your password with anyone — keeping your account secure is your responsibility.
- Accounts created with false information may be closed at any time.
- Withdrawals will be held until KYC verification is complete.
Members are responsible for their own account security. LVL 3 will not be liable for stolen login credentials or unauthorized access — however, contact support immediately and we'll do our best to assist.
03 Deposit & Withdrawal Policy
LVL 3 currently supports bKash, Nagad, and Rocket for deposits. Deposits are typically instant — your balance is updated as soon as the payment is confirmed. In rare cases, network delays may extend this to up to 30 minutes.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| BKash | ৳500 | ৳1,000 | 1–24 Hours |
| Nagad | ৳500 | ৳1,000 | 1–24 Hours |
| Rocket | ৳500 | ৳1,000 | 1–24 Hours |
| VIP (All Methods) | ৳500 | ৳1,000 | Instant |
Withdrawals must be made to a mobile banking number registered in your own name — payments will not be sent to third-party accounts. You must also wager your deposited funds at least once before submitting a withdrawal request.
- Deposits and withdrawals must use the same payment method — requests via a different method will not be accepted.
- Deposits cannot be cancelled or refunded once bets have been placed.
- LVL 3 may place a hold on withdrawals involving suspicious transactions until verification is complete.
- Daily withdrawal limits apply — contact support for details.
04 Bonus & Promotion Terms
LVL 3 bonuses and promotions are subject to specific terms. Before claiming any bonus, make sure you understand the applicable rollover requirements and expiry period. Misuse of bonuses will result in forfeiture of the bonus and any associated winnings.
What is a rollover? Say you receive a BDT 1,000 bonus with a 5x rollover. That means you need to place a total of BDT 5,000 in bets before the bonus can be withdrawn. The bonus cannot be withdrawn until the rollover requirement is met.
- The welcome bonus is for new members only and can be claimed once per account.
- Bonuses typically expire within 7 to 30 days — this may vary depending on the offer.
- Multiple bonus offers cannot be used at the same time.
- Cashback bonuses are paid as straight cash — no rollover required.
- Winnings from free spins are subject to rollover requirements.
- LVL 3 reserves the right to investigate any suspected bonus abuse.
To learn about current promotions and bonus offers, Promotions Page or Latest Promotions View page.
05 Betting Rules
Specific rules apply to Sports Betting, live betting, and casino games on LVL 3. Once a bet is confirmed, it cannot be cancelled — so always review the odds and conditions carefully before placing your bet.
- Live betting odds may change after a match begins — always check real-time odds before placing your bet.
- If a bet is not accepted due to a technical issue, it will be considered void and the amount will be refunded.
- Bets may be voided if a match is abandoned or the venue is changed — sport-specific rules apply.
- LVL 3 reserves the right to void any bet placed at incorrect odds.
- Maximum payout limits apply — please verify before placing large bets.
- Placing bets on the same event from multiple accounts simultaneously is strictly prohibited.
To learn more about Sports Betting Sports Betting For the page and live odds Match Odds View page.
06 Prohibited Activities
The following activities are strictly prohibited on the LVL 3 platform. Any violation will result in permanent account closure and forfeiture of all balances.
- Bonus abuse — claiming bonuses through multiple accounts.
- Arbitrage betting — exploiting system vulnerabilities to guarantee a profit.
- Playing using automated software or bots.
- Hacking, phishing, or any attempt to compromise platform security.
- Using the platform for money laundering or any illegal financial transactions.
- Unauthorized access to another member's account or any attempt to steal their information.
- Attempting to gain benefits by making false claims to customer support.
- Any attempt to manipulate game software or odds.
LVL 3 monitors accounts for suspicious activity. If any unusual pattern is detected, the account may be temporarily suspended pending investigation.
07 Privacy & Personal Data
LVL 3 takes your privacy seriously. Information collected at registration is used solely for account management, payment processing, and legal compliance.
- Your information will never be sold to third parties.
- Information may be disclosed to authorities if required for legal investigations.
- All data is protected with SSL encryption.
- You can opt out of marketing communications at any time.
For more details, visit our Privacy Policy View the page.
08 Responsible Gaming Policy
LVL 3 believes gaming is entertainment — it should never lead to addiction or financial hardship. That's why we encourage all members to play responsibly and provide the tools to help them do so.
- You can set your own daily, weekly, or monthly deposit limits at any time.
- Self-Exclusion — you can suspend your own account for a set period.
- A request for permanent account closure can be made at any time.
- Reality Check — you'll receive periodic reminders of how long you've been playing.
If you spot an issue, contact our Responsible Gaming Visit the page or contact support.
09 Account Closure & Suspension
Members may request account closure at any time. Any remaining balance must be withdrawn before closure. LVL 3 also reserves the right to close accounts under certain circumstances.
- Immediate closure upon evidence of Terms & Conditions violations.
- Suspended during investigation if fraud or money laundering is suspected.
- Accounts inactive for an extended period (over 12 months) may be closed with prior notice.
- Any valid balance remaining in a closed account will be returned — subject to investigation.
10 Dispute Resolution Process
If you have a dispute, contact our customer support team first with full details. The support team typically responds within 48 hours. If the issue remains unresolved, you may escalate it to a higher authority.
- Please contact support via live chat or email first.
- Submit your complaint with full details, date, and screenshots.
- Initial response within 48 hours.
- Complex cases may take up to 7 business days to resolve.
- If you're not satisfied with the final decision, you may escalate your case to the licensing authority.
In disputes over game outcomes, server logs will serve as the definitive record. Third-party RNG audit reports also apply.
11 Policy on Changes to Terms & Conditions
LVL 3 reserves the right to update or amend these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notification in advance.
- Minor changes may take effect without prior notice.
- A minimum of 7 days' notice will be given before any major changes take effect.
- Continuing to use the platform after updated Terms & Conditions take effect will be considered acceptance of the new terms.
- If you do not agree to the updated terms, you will have the opportunity to withdraw your balance before your account is closed.
12 Contact & Support
If you have any questions about these Terms or need assistance with anything, please get in touch. Our customer support team is available 24/7, seven days a week.
- Email: support@lvl3.bet
- Live Chat: Log in to the platform and chat with us directly.
- For answers to common questions FAQ Page View.
Never share your password or payment PIN over email or live chat. No LVL 3 representative will ever ask for this information.